Refund Policy
We want you to be satisfied with F.I.T. Launcher and our other software. This policy explains when you can get a refund and how to cancel. It forms part of our Terms of Use.
1. Who processes your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns and refunds.
2. 14-day refund on new subscriptions
You may request a full refund within fourteen (14) days of your initial purchase if the Software does not perform as described and the issue cannot be resolved by our support team.
3. How to request a refund
- Email admin@fabinteltech.com with the email address you used to purchase and your order number (shown on your Paddle receipt), or
- Use the link in your Paddle receipt email, or visit paddle.net to find your order and contact Paddle directly.
Approved refunds are returned to your original payment method by Paddle, typically within five to ten business days.
4. Cancelling your subscription
You can cancel at any time using the link in your Paddle receipt or subscription emails, through paddle.net, or by emailing admin@fabinteltech.com. Cancellation takes effect at the end of your current billing period, and you keep access to the Software until then.
- During the initial twelve (12) month Subscription Term: subscriptions carry a twelve (12) month minimum commitment, as described in our Terms of Use. Cancelling before the end of that term does not entitle you to a refund of fees already paid.
- After the initial term (month-to-month): you may cancel at any time. Renewal charges already processed are generally non-refundable.
5. Service interruptions caused by us
If your access to the Software is interrupted because of an error or failure on our part (for example a license validation failure, activation error, or an update that breaks the Software), we will work to restore access within four (4) business hours of your support request. This is a response commitment, not a guarantee of resolution within that time. Service credits may be issued at our discretion for extended outages caused by us.
6. Contact us
Email: admin@fabinteltech.com
Phone: +1 (877) 257-4852
Mail: Fab Intel Tech, 9984 Scripps Ranch Blvd #1039, San Diego, CA 92131, United States