Support That Scales
With Your Shop

Every FIT seat comes with real support, no strings attached. As your shop grows, you can step up to faster response times, direct access to our technical team, and hands-on onboarding.

Standard
Included

Built into every FIT seat at $225/month — no separate line item, nothing to add.


Response commitment: 12 business hours (Mon–Fri, CST; first response, not resolution)
Not included at this tier
  • FIT Technical Team direct alias
  • Live onboarding & training
  • Roadmap input
Enterprise
Custom Quote

For shops running 6+ FIT seats, or if you need our fastest available response time.


Response commitment: Custom quote
Everything in Elevated, plus
  • Fastest available response time
  • Dedicated technical contact
  • Limited availability

Every FIT Account Includes

Freshdesk Ticketing

Instant acknowledgment on every ticket you submit.

Access-Blocking Warranty

4-hour response for license, activation & installer failures, Mon–Fri CST — not a paid upgrade.

Full Knowledge Base & Install Videos

Self-serve, free to every account.

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